At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers opportunities to help you belong and make a real impact.
What You’ll Do
RAN Operations has a broad scope of managing and supporting the Mobile Network, as well as supporting Technology Operations Service Reporting/Monitoring & Tools Development Portfolio. We turn raw data into useful and informative reporting, tools and automations, delivering benefit to both internal and external customers through zero‑touch automations, interactive web apps and dashboards, data feeds and APIs. We are looking for a dynamic and proactive individual who can understand business needs and drivers, support and deliver on the Technology Operations strategy – with a key focus on communication, problem solving, technical skills in web and database, and delivering new tools, automations, APIs and machine learning/AI solutions. The ideal candidate will have extensive experience in software development and problem solving, be able to extract process performance data from workflow management tools, develop new visualisations, support engineering activities, and drive strategy and service improvements within Mobile Operations. The role requires a proactive individual with highly developed problem‑solving and analytical skills, who can identify code and performance problems in both technical and process contexts to make Technology Operations more effective. Good communications and presentation skills to communicate findings and recommendations to senior management are vital. You will be motivated and focused, able to understand business needs and deliver projects that improve the operations of VodafoneThree UK and Technology Operations, and work across teams to drive change and help develop new skills in the team.
Key Accountabilities
- Build and deliver on Service Automation & Digital capability as defined by Technology Operations strategy
- Design, build and support tools and process automations
- Influence and drive strategic decisions for the tools deployed on the Operational Intelligence platform
- Guide the technical strategy and team discussions on system architecture, component design and improvements
- liaise with product, business and third parties to identify how we can drive improvements in the quality of our products and services
- Participate in all stages of software development life‑cycle, from definition and design to release and post‑launch monitoring and support
- Support manager to define and drive technical roadmap for team
- Identify new opportunities to expand our digital estate to improve service delivered to our customers
- Analyse reports/tools to ensure data accuracy and manage plan to resolution where inaccuracies exist
- Work with stakeholders to develop and improve tools and services to support their ways of working
- Support the team to maintain and manage the tools and processes
- Support team members in their personal development of technical skills
Who You Are
- Working knowledge of ITIL
- Strong web development experience – ideally including PHP, Python, HTML5, CSS3, JavaScript (ES6, jQuery), React
- Strong problem‑solving and analytical experience
- Strong working experience of Excel
- Experience of code versioning tools
- Experience of working in Agile methodology
- Understanding of Mobile Networks
- Exposure to DevOps or CI/CD pipelines beneficial
- Exposure to JavaScript frameworks beneficial (e.g. React, Vue, etc.)
- Exposure to AWS/Cloud services beneficial
- Customer focused
- Proactive individual with a flexible and adaptable approach to their work
- Capability to operate in a changing environment and drive significant changes into the organisation
- Strong communication and decision‑making skills – ability to balance conflicting interests and priorities
What’s In It For You
- Yearly bonus: 5%
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days per year
- Charity days: 5 days per year
- Maternity leave: 52 weeks – first 13 weeks fully paid, followed by 26 weeks half pay
- Private pension: contribute up to 5% of basic pay with 2:1 matching from Vodafone up to 10%
- Access to private medical, private dental, free health assessments, share save scheme
- Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who We Are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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