Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.
Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI –that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.
That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.
The Role
As an Junior IT Specialist, you will play a vital role in maintaining the health and reliability of Plum’s daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the “boots on the ground” ensuring our team stays productive and our systems remain secure.
You’ll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands-on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment.
Key Responsibilities:
- End-User Support & Provisioning: Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum’s standards.
- Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues.
- Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures.
- System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and escape complex outages to the Senior IT Administrator when necessary.
- Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses.
- Documentation: Maintain a strict “document everything” policy, ensuring every system change or upgrade.
- Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews.
- Security & Documentation Support: Assist in day-to-day security operations by applying patches and system hardening guidelines; maintain clear, up-to-date documentation for IT processes.
- Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements.