Airport Engineer
Location: Manchester Airport
Shift Pattern
- 4 days on & 4 days off from 07:00 – 19:00 / 19:00 – 07:00
- Shift Allowance
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Manchester Airport. This role is critical in providing on‑site support for the airport’s passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service‑level agreements.
Responsibilities
- Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents, and successfully resolve within the agreed timescales.
- Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests.
- Supply and replace IT consumables, such as paper and ink toner when required.
- Carry out regular “floor‑walking” and proactive line‑of‑sight checks/routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customers.
Requirements
- At least 2 years’ experience in an IT support role.
- Good knowledge of current Microsoft Windows Desktop software.
- Understanding of network protocols, server hardware and configurations.
- Self‑motivated with a willingness to learn and adapt to any new change or situation.
- Excellent verbal and written communication skills.
- 5 years UK working history which can be referenced for airside clearance checks.
- Full UK manual driving licence.
Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since. Expertly managed by a dedicated service delivery team, we offer day‑to‑day support via teams of on‑site engineers or responsive visiting engineers, and multi‑lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer‑centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast‑paced and evolving aviation industry. Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
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