Overview
The Sales Executive is a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor-made service to a broad range of high net worth and high-profile corporate clients. We are looking for a confident individual to join our dynamic team to enable us to reach key sales targets, build new business and provide joy to our customers.
Responsibilities
- Operational: Confidence in managing key corporate accounts delivering sales targets and developing relationships with these clients to increase spend.
- Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in.
- Meet with clients to build and maintain relationships and to liaise regarding large orders/ initial proposals.
- Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements.
- Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted goals for new business.
- Place regular and intricate orders for new and existing clients and manage their orders from start to end from initial enquiry, through processing to end delivery.
- Offer the highest level of service to customers.
- Represent the team and brand at networking events and on LinkedIn.
- Lead a team at Christmas to achieve department sales target – responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members.
- Liaise with buyers, merchandisers and logistics teams to accommodate orders from stock to delivery with the client.
Desirable / Qualifications
- Excellent interpersonal and communication skills.
- Strong customer service focus.
- Planning and organisation skills.
- High level of computer literacy.
- Understanding the premium retail marketplace.
- Previous sales experience.
- Previous experience of managing customers/ clients.
- A passion for our brand.
- Previous experience on D365 sales system.
- Previous experience on Zendesk communication platform.
Benefits
- A competitive salary
- Annual discretionary bonus
- A generous store and restaurant discount
- A subsidised staff restaurant which uses Fortnum’s ingredients
- 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
- Excellent pension scheme
- Invitation to our annual staff party
- Additional annual leave and gifts after 5 years of service
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
#J-18808-Ljbffr…