Position Overview
We are seeking a Customer Care Operative to carry out reactive/responsive maintenance during maintenance period. Reporting to the Customer Care Manager, you will attend properties, successfully resolve issues and ensure all work is completed safely, professionally and to a high standard.
In this role, you will liaise with occupants and provide essential support to subcontractors as needed. You will also build strong relationships with purchasers, identifying areas for improvement and implementing solutions that enhance the overall customer experience while maintaining a customer‑focused approach.
You will be responsible for producing weekly reports outlining defects identified during home demonstration handovers and courtesy calls, as well as tracking resolved issues in line with instructions from the Customer Care Manager. All completed work must meet high‑quality standards, achieve customer satisfaction and comply with relevant regulations and industry standards. A key aspect of the role is maintaining high standards of health and safety for both operatives and occupants and ensuring the successful completion of defects liability works.
To succeed in this role you should have solid general knowledge of construction, including familiarity with NHBC requirements and a strong understanding of health and safety standards. The ideal candidate will demonstrate an understanding of structural principles, alongside a sound knowledge of good trade practices, and awareness of environmental regulations.
Benefits
- Holidays – 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life assurance
- Pension
- Digital GP and Employee assistance programme (EAP)
- Sharesave scheme
- Access to our discount portal, LifeStyle Hub
Company & Culture
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed‑tenure affordable homes and has a reputation for innovation and excellence in the delivery of high‑quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
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