Front Office Manager

Front Office Manager McGettigans Hotel, Letterkenny At McGettigans Hotel, Letterkenny, we are committed to building an exceptional team and delivering outstanding guest experiences. We are currently seeking a Front Office Manager to lead our reception team. About the Role This is an excellent opportunity for a driven and guest-focused professional to oversee the Front Office operation. You will lead the reception team, ensuring a seamless guest journey while maintaining the highest standards of service, efficiency, and professionalism. Key Responsibilities Manage the day-to-day operations of the Front Office and reception team Lead, train, and motivate staff to deliver exceptional customer service Ensure a smooth and efficient check-in and check-out experience Handle guest queries, feedback, and complaints with professionalism and care Work closely with the Reservations Manager and Sales team to optimise occupancy and guest experience Maintain strong communication across all departments Monitor performance standards and implement improvements where required About You Previous experience in a Front Office Supervisor or Manager role Strong leadership and team management skills Excellent customer service and problem-solving abilities Professional, organised, and detail-oriented Strong communication skills with the ability to work under pressure Experience with hotel systems (HotSoft experience an advantage) Reporting To: Operations Manager Working Closely With: Sales & Marketing Manager, Reservations Manager, Accommodation Team Only candidates who meet the required experience will be contacted for interview. Apply now to join the team at McGettigans Hotel, Letterkenny….