Customer Delivery Manager

Key responsibilities

1. Responsibility towards TechM:
   1. Delivery
      1. Lead DLG(Delivery lead growth)
      2. Ensure that we have healthy HTR to support and maintain quality deliveries
      3. Track and Support PM / TDM / PMO tasks
      4. Weekly / Monthly reviews with Senior management to maintain healthy EBITDA / MM
      5. BSS / OSS / Network Knowledge to manage all deliveries spanning across these domains
      6. Review Resource requirements and plan for future (Ramp up / Ramp down)
   2. Pre Sales
      1. Work with Presales to support RFP (Request For Proposal) / RFQs (Request for Query) / RFI’s (Request for Information)
      2. In some situations, Lead Presales by bringing in all required SLs to drive E2E proposal
   3. Sales
      1. Own Delivery numbers and align with Sales targets (as Applicable)
      2. Attend Workshops with Sales and Meet Senior Customers and Stakeholders at all levels to generate new business
2. Responsibility towards Customer:
   1. – Delivery
      1. Connect with CLIENT Senior Managers and SMEs to create proactive and reactive Business Cases
      2. Prepare and Review VROMs (Very high level rough order of magnitude) estimates / SOWs (Statement of work) to align with BCs (Business case)
      3. Report / Escalate RAIDs (Risk Assumptions Issues Dependencies) to CLIENT Senior management
      4. Define RASCI depending on the program and project Size
      5. SC resource asks and management

Who should apply?

• You should have 20+ years of experience in delivering IT services with multiple international clients
• Must have 10+ years of experience service Telecom customer. Preferably to UK clients
• Must have delivered OSS programmes at least 5+ years
• Must have knowledge of BSS, OSS and eTOM
• Must have delivered complex programmes