Retail Regional Ops Manager

Retail Regional Operations Manager Stamford Hill, London (with occasional travel to London & Manchester branches) We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you’re main base will be at Stamford Hill branch.  This is a key leadership role, acting as the link between senior leadership and Branch Managers. You’ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations. Key Responsibilities:

• Oversee daily operations across multiple retail sites
• Line-manage and support Branch Managers
• Drive consistency in performance, service, and store standards
• Handle escalations and resolve operational challenges
• Lead staff training, onboarding, and development
• Monitor performance and implement improvements
• Support rollout of new products and initiatives
• Report on operations, staffing, and customer insights

   What We’re Looking For:

• Proven multi-site retail management experience
• Ideally telecoms/mobile phone retailer management experience
• Strong mobile phone/telecoms knowledge
• Strong leadership and people management skills
• Experience managing managers or senior team members
• Highly organised with strong problem-solving ability
• Confident handling challenging situations and conversations
• Hands-on approach with the ability to lead strategically

   The Role Offers:

• Competitive salary with performance-based bonus
• Clear progression opportunities
• Private healthcare
• On-site parking

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