Business Analyst

Job Description We are looking for someone who can work confidently across complex environments, supporting customer-facing platforms, operational systems, and integration projects to enable effective change, transition, and mobilisation initiatives. Key Responsibilities Engage with business, operational, and customer stakeholders to understand requirements and desired outcomes. Analyse current and future state processes, systems, and customer journeys. Produce clear business and functional requirements, user stories, and acceptance criteria. Act as a liaison between business teams, IT delivery teams, and third-party suppliers. Support solution design, prioritisation, and delivery across IT platforms and integrations. Contribute to testing activities, including defining test scenarios and supporting user acceptance testing. Identify impacts, risks, and dependencies across systems and stakeholders. Ensure solutions align with IT standards, data governance, security requirements, and architecture principles. Professional and Personal Competencies/Qualifications Proven experience as a Business Analyst within IT or digital delivery. Experience working with customer-facing or operational systems. Strong requirements elicitation, analysis, and documentation skills. Excellent stakeholder engagement and communication abilities. Experience working within agile and/or waterfall delivery environments. Customer-focused and outcome-driven mindset. Analytical, structured, and pragmatic approach. Confident communicator and facilitator. Comfortable operating within complex and evolving environments. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….