Cleaning Manager

Job Description We are looking for a confident operations leader who can build strong working relationships with building users, customers and ISS support teams. You will take full accountability for service delivery, operational performance and the development of your cleaning teams while supporting a best-in-class customer experience. Key Responsibilities Plan, organise and control operational resources to deliver consistently high cleaning standards. Ensure routine, periodic and planned cleaning services meet contract specifications. Maintain audit-ready standards across all buildings and oversee reactive and specialist works. Ensure services comply with KPIs, SLAs, Health & Safety, Environmental and Quality standards. Manage labour deployment, workforce planning, consumables and stock inventories. Build strong stakeholder relationships, acting as the escalation point for service issues. Lead, support and develop Cleaning Supervisors and frontline teams, promoting a “One Team” culture. Drive continuous improvement, innovation and service excellence across the cleaning operation. Professional and Personal Competencies/Qualifications Proven experience managing large cleaning teams within FM or service-provider environments. Experience working within public sector or high-profile settings (desirable). Confident managing multiple stakeholders and time-sensitive operational demands. Demonstrated experience in workforce planning, budget management and cost control. Strong understanding of compliance, audits, risk assessments and service metrics. Strong leadership, communication and decision-making skills. High attention to detail with a calm, solutions-focused approach. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….