Digi2al are looking for someone experienced and motivated to lead the operational support function for a large portfolio of Royal Navy applications.
Skills.
As an operations manager, you will lead the operational support function for a large portfolio of Royal Navy applications. You will ensure that services are delivered consistently, reliably, and securely, following ITIL best practice across incident, problem, change, release, and service-level management. You will work closely with delivery teams, engineering teams, MOD stakeholders, and third-party suppliers to maintain high service availability and ensure Navy users receive dependable, mission-critical support. This role requires deep operational leadership in complex defence environments, strong stakeholder management, and a proactive approach to service assurance.
Key Responsibilities
Service Operations & Support
- Own day-to-day operational management of a large portfolio of Navy digital services.
- Lead and develop ITIL-aligned processes including incident, problem, change, and release management.
- Drive proactive service assurance, monitoring and continuous improvement of operational performance.
- Ensure timely resolution of issues affecting service availability, security, or performance.
Stakeholder & Cross-Team Collaboration
- Work closely with Royal Navy (DNA) stakeholders to align operational services with evolving operational needs.
- Collaborate with engineering, delivery, and PMO teams to ensure smooth transition from delivery into live operations, mirroring cross-team cohesion emphasised in leadership roles at Digi2al.
- Engage and manage external suppliers where required to ensure delivery of contracted service levels.
Governance & Compliance
- Maintain governance frameworks that ensure secure, reliable support for MOD-hosted systems.
- Ensure all operational processes comply with MOD standards, cyber-security policies, and accreditation requirements.
- Produce regular service reporting, performance insights, and risk assessments for senior stakeholders.
- Identify opportunities to optimise operational processes, SLAs, and tooling.
- Work with delivery teams to embed service-readiness considerations into new features or applications.
- Foster a culture of operational excellence, learning, and incremental improvement in line with Digi2al’s modern delivery ethos.
Top 3 requirements for this role
- Strong background in IT Operations, Service Management, or Application Support within complex digital environments.
- Demonstrable experience applying ITIL best practices across multiple services or applications.
- Experience supporting large portfolios of live applications, ideally in defence, government, or similarly regulated environments.
Experience.
Must haves:
- Excellent communication, stakeholder engagement, and supplier-management skills.
- Ability to work across multidisciplinary teams and maintain operational stability in high-stakes environments.
Nice to haves:
- Experiences of working in Defence environments
- Understanding of cloud-native services, modern DevOps ways of working, and secure-by-design principles.
Digi2al Ltd,Palmeira Avenue Mansions,19 Church Road,Hove,East Sussex,BN3 2FA+44 (0) 203 282 7875
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