Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package

Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package

About the job Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package

Are you looking to build an international career in customer experience within a fast-growing digital environment?

We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon, supporting users within a dynamic e-commerce and digital platform ecosystem.

This is an excellent opportunity to gain international experience while working in a structured, high-performance environment.

Your Role

As a Customer Service Specialist, you will:

• Provide high-quality support to users via multiple communication channels
• Handle inquiries with professionalism, empathy, and efficiency
• Maintain a strong understanding of e-commerce products, services, and policies
• Ensure compliance with internal standards and service guidelines
• Manage high volumes of contacts, especially during peak periods
• Deliver consistent and accurate resolutions to customer issues

Work Model & Conditions

• Location: Lisbon (on-site)
• Schedule: Monday to Sunday (rotational shifts)
• Working Hours:
  • Initial: 08:00–17:00 or 09:00–18:00
  • Future scope: 24/7 rotational shifts (to be confirmed)
• Base Salary: €920 gross/month (paid over 14 salaries annually)
• Meal Allowance: €45/month (paid over 11 months)
• Welcome Bonus: €1,000 (for Polish speakers)

Relocation Package

We provide full support for candidates relocating from outside Portugal:

• Shared accommodation (up to 12 months)
• Relocation assistance and guidance throughout the process

What We’re Looking For

• Fluent Polish (C1 level or above)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented mindset with high empathy
• Ability to work in a fast-paced and high-volume environment
• Interest in e-commerce and digital platforms

Why Join

• International and multicultural work environment
• Structured onboarding and training
• Career growth opportunities within global operations
• Exposure to leading digital and e-commerce ecosystems

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