Customer Success Advisor

Location: London

Core Responsibilities

• Owns the entire customer journey – from onboarding to value realization to value expansion – measuring specific metrics throughout the journey
• Acts as the ‘voice of the customer’ inside the company
• Owns the customer relationship – including relationships with the CISO/CIOs and IT operational teams – with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as GRR, NRR, and value realization
• Becomes a SAFE platform expert and helps customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management

Essential Skills / Qualifications / Experience

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
• Empathy with the customer; listening power
• Strong project management skills – super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Travel required – 30%

£120,000 – £135,000 a year

This position offers a competitive salary range, commensurate with experience and qualifications. The estimated salary range is between £120,000 – £135,000 annually. In addition to base salary, the compensation package includes commission, a comprehensive benefits package comprising private health and dental options, pension (10% employer contribution), flexible paid time off, life insurance, and opportunities for professional growth. Final compensation will be determined in part by the qualifications of the selected candidate and may be above or below this range. Salary range and benefits are subject to change and may depend on location.

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