Service Manager

Overview

We are looking for a confident Service Manager to deliver high quality care at Cygnet Broadoak, a specialist residential service in Newnham, Gloucestershire, supporting individuals with learning disabilities, autism and complex needs. This full‑time role requires 40 hours per week, Monday to Friday, with on‑call duties as required.

Responsibilities

• Provide strong and effective leadership.
• Be responsible for the overall running and strategic direction of the service.
• Ensure full compliance with Cygnet policies and procedures, CQC and other relevant regulators.
• Deliver a high‑quality service in regard to patient care and employee engagement.
• Ensure all clinical, budgetary, regulatory and service development targets are met.
• Implement risk assessment, risk management and embed clinical governance.
• Lead on appropriate investigations as required.
• Review and develop potential opportunities for improved quality and commercial growth.
• Carry out on‑call duties as and when required.

Qualifications

• Proven track record of managing learning disabilities, autism or challenging behaviours.
• Outstanding staff management and organisation skills.
• Familiarity with and ability to apply CQC, the Mental Health Capacity Act and other professional regulations.
• Good presentation and report writing skills.
• A Level 5 Diploma in Leadership in Health and Social Care, or equivalent. (Applicants without a Level 5 Diploma should be willing to work towards one.)

Benefits

• Strong career progression opportunities within the region, including into management roles.
• Monthly reflective practice, support with revalidation and CPD opportunities.
• Expert supervision and peer support.
• Employee referral scheme.
• Pension scheme.
• Cycle to Work scheme and employee discount savings.

Please note that successful candidates will be required to undergo an enhanced DBS check.

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