Workforce Data & Reporting Analyst
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: circa £33,990
Location: London, Exchange Tower
Reporting to: Talent Acquisition Partner
Hybrid working policy: work at least four days across a fortnight in the office. Extensive opportunities for personal and career development.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do
This role provides operational and analytical support for the contingent workforce, ensuring accurate reporting, reliable controls, effective onboarding, and strong coordination between internal teams and our external managed service provider. You’ll help safeguard data accuracy, support financial oversight of contingent spend, and ensure processes across Flexible Deployment run smoothly and efficiently.
You’ll support the end-to-end management of the contingent workforce, producing monthly reporting and forecasts, managing weekly timesheet and billing checks, and monitoring assignment activity to identify risks or exceptions. Working closely with managers, Finance, and external suppliers, you’ll help maintain accurate workforce and financial data, provide clear guidance, and contribute to continuous improvement of processes and controls.
Minimum Criteria
- Proven experience producing and maintaining workforce or operational reports using Excel and other internal systems
- Experience managing recurring weekly and monthly operational processes with high accuracy
- Demonstrable experience working with workforce, HR, or finance systems
- Proven ability to manage sensitive data with discretion and confidentiality
- Experience working with external suppliers or service providers
What you’ll bring
- Ability to coordinate multiple stakeholders and chase actions professionally
- Strong attention to detail and commitment to data accuracy
- A problem‑solving mindset, with the confidence to suggest practical improvements
- Willingness to learn new systems and develop technical skills (including basic SQL)
Why You’ll Love Working With Us
- Flexibility: Work your way hybrid, or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
Benefits & perks
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Equal Opportunity & Diversity Statement
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please find out more at https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
#J-18808-Ljbffr…