Specialist Service Manager

About the Role

As a Specialist Service Manager, you will have line management responsibility for Support Workers, leading your service effectively and ensuring the service responds to those we support in a caring and safe environment while meeting legislative obligations and compliance standards.

Responsibilities

Leading Services

• Creating an environment in which others have the confidence and opportunity to develop.
• Ensuring the vision of the organisation is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
• Leading those you manage through supervision, training and continuous development.
• Promoting and demonstrating a positive ‘can do’ culture within your own practice and behaviour encouraging these attributes within the team.
• Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Making considered decisions which are then communicated in a clear and timely manner.

Shaping Services

• Gathering information that enables evidence-based challenges to systems and processes, with the aim of identifying opportunities for service improvements.
• Identifying the needs of the individual referred to services and proposing a package of support.
• Designing and implementing all aspects of the commissioned package identifying property and staffing requirements in relation to the identified needs.
• Overseeing the appropriate safe recruitment and selection of employees at each level and in conjunction with HR, ensuring appropriate staffing levels are maintained.
• Delivering responsive, effective safe care and support in a person centred manner.
• Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
• Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
• Ensuring services meet the requirements of CQC registration.
• Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
• In conjunction with other departments, confirm the delivery of contracted hours and establish payment arrangements are in place.
• Identifying bespoke learning and development requirements for effectively supporting individuals where appropriate whilst ensuring all mandatory training is current.
• Continually reviewing and evaluating the service to identify the potential for improvements.

Delivering Positive Outcomes

• Integrating the expectations of a broad range of stakeholders to develop a coherent, joined up and sustainable strategy which supports the delivery of quality services.
• Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guiding practice within the team, delivering outcomes-based and person-centred services.
• Assessing and managing the risks associated with developing services whilst promoting growth.
• Balancing the individual’s rights and choices with delivering duty of care.
• Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
• Responding to the local need, filling voids within the service in a timely manner whilst supporting individual preferences, wishes and desires.
• Supporting colleagues in monitoring and managing KPI data e.g. employee retention, sickness absence levels and void fill.

Partnership Working

• Working in partnership with people who use our services, their families and representatives, health and social care and other professionals and colleagues to deliver and improve services.
• Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
• Ensuring effective communication is established throughout the service and with external agencies.
• Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.

Continuing Personal Development

• Actively seeking opportunities and challenges for personal learning and development.
• Gaining a robust understanding of the organisation and the market along with current trends, drivers and limitations.
• Actively participating in regular management supervisions, 1:1 and reviews seeking new opportunities for personal growth.
• Developing a personal development plan and maintain a continuing professional development journal.
• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care.
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture.
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs.
• Work in conjunction with the training team to ensure all staff receive the correct training.
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process.
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Attend interviews for potential new packages of care and support as required with the senior management team.
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users.
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team.
• Understand and promote a person-centred and needs-led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures.
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.).
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.

Ideal Candidate

• A level 3 Health and Social Care qualification or relevant career experience.
• Experience of line management and leading teams in our sector.
• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible.
• Ability to remain positive when there are challenging days – you have the chance to positively influence how someone feels and that is no small thing.
• You’ll enjoy working as part of a team as well as using your own initiative, and have a willingness to support your colleagues when needed.

Benefits

• 25 days annual leave plus bank holidays.
• Non-contractual benefits: take your birthday off work, Group Income Protection if you become unwell, death in service benefit that looks after your loved ones, and access to Westfield Health.
• Refer a friend to a Support Worker role with us and receive a £500 bonus for each successful referral (unlimited referrals).
• We are unable to offer sponsorship for this position.

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