Quality Assurance & Customer Experience Specialist

A leading Facilities and Maintenance firm in the UK is seeking a Quality Assurance and Complaints Handling Specialist to enhance service delivery. You will evaluate interactions, handle escalated customer complaints, and collaborate with teams to ensure customer satisfaction. Ideal candidates will have a strong background in customer service and quality assurance with excellent communication skills. This role requires analytical ability to identify improvement areas and develop effective strategies. Successful applicants will join a diverse and inclusive environment.#J-18808-Ljbffr…