Senior Customer Service Coordinator
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.East Midlands GatewayHybrid role 4 days in the office, 1 day from home, with a weekend rota for order processing.
Join our snack-loving teamWere looking for a Senior Customer Service Coordinator to join us at KP Snacks. If youre ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.
About the role
This role is responsible for delivering great service every day by leading a small customer service sub-team within a fast-paced supply chain environment. Youll oversee order receipt, processing and invoicing, making sure orders move smoothly into third-party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites.
Youll combine people leadership with hands-on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, youll focus on service excellence, continuous improvement and developing an engaged, capable team.
Whats in it for you?We believe in rewarding our colleagues and helping them thrive. Heres a flavour of what we offer:
Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
Leading day-to-day customer service operationsManaging a sub-team and customer service processes to ensure accurate order processing and timely release to warehousing, transport and dispatch functions
Owning order management and system executionUsing an enterprise resource planning system to manage orders and invoicing, ensuring business priorities and planning decisions are accurately reflected
Working closely with logistics partners and manufacturing sitesMaintaining effective communication to support inventory availability, smooth order flow and delivery of service targets
Driving continuous improvementIdentifying root cause service issues, implementing solutions and improving efficiency, accuracy, standardisation and automation across customer service processes
Developing and supporting your teamLeading engagement, performance management, recruitment, training, holiday cover and Personal Development Plans
Who are we?Were KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, were a team of around 2,400 colleagues, based across seven sites and our Slough HQ. Were proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
Were committed to inclusionWere building a workplace where everyone belongs. If you dont tick every box, wed still love to hear from you your unique perspective could be just what we need. xwzovoh And if theres anything we can do to make the process easier for you, just let us know.
Wed love to hear from you if you can bring:
Customer service and order processing experienceExperience using systems to receive, manage and process customer orders in a supply chain or operations environment
People leadership capabilityProven experience leading a small team, supporting performance, engagement and development
Strong systems and data skillsConfident use of Microsoft Office, particularly Excel and Outlook, with experience of enterprise resource planning systems
A continuous improvement mindsetExperience improving ways of working, including moving from manual to more automated processes
Confidence working cross-functionallyA positive, resilient approach with the ability to build strong working relationships with internal teams, logistics partners and customers
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