Services Manager | Specialist Healthcare Provider
Location: Leicester
Salary: 35,000 – 38,000 (Up to 40,000 for exceptional experience)
Contract: Permanent | Full-Time (37.5 Hours Per Week)
Shift Pattern: Mon-Fri 07:45 – 16:30 (Thursday Half-Day: 07:45 – 12:15)
The Opportunity
Are you a resilient, values-driven leader with a background in healthcare operations? We are representing an “Outstanding” rated Social Enterprise in Leicester seeking a Services Manager to lead their frontline team. They specialise in providing high-quality primary care to vulnerable populations, including those experiencing homelessness.
We are looking for a leader who can balance “thick-skinned” resilience with a “big-hearted” approach to patient care.
The Role
As the Patient Services Manager, you will be the operational heartbeat of the practice. You will ensure that the core values of Compassion, Respect, Quality, Efficiency, and Partnership are reflected in every interaction.
Key Responsibilities:
- Line Management: Provide substantial leadership to the reception and administrative teams, ensuring high standards of performance and staff well-being.
- Conflict & Complaint Resolution: Serve as the primary point of escalation for complex patient queries and formal complaints. You must be comfortable managing demanding situations and de-escalating conflict with professionalism and empathy.
- Operational Flow: Overlook the daily clinical schedule and front-of-house operations to ensure maximum efficiency and patient access.
- Stakeholder Partnership: Work closely with the clinical leadership team to ensure the service meets the unique needs of its diverse patient group.
What You’ll Need
- Substantial Management Experience: Proven experience in line-managing teams, ideally within a GP practice, hospital, or primary care setting.
- Emotional Intelligence & Resilience: The ability to remain calm and objective when dealing with vulnerable patients and challenging behaviours.
- Strong Communication: A natural diplomat who can turn a complaint into a positive service improvement.
- Values-Alignment: A genuine commitment to inclusive healthcare and a non-judgmental approach to service delivery.
Why Apply?
- Work-Life Balance: Enjoy a unique 37.5-hour week that includes a guaranteed half-day every Thursday (finishing at 12:15 PM).
- Competitive Compensation: A salary range that recognises your expertise, with a “stretch” available for candidates with exceptional primary care management backgrounds.
- High Impact: Join a mission-driven organisation where your work directly affects the lives of those most in need in the local community.
- Stability: A permanent role within a highly respected and stable healthcare partnership.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)