Customer Service Advisor

Thorn Baker Industrial Recruitment are currently recruiting for a number of Customer Service Advisors to work for a successful client of ours in the Heanor area of Derbyshire.

About the role:

Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our client as a Customer Sales Advisor.

Highlights and Benefits:

• £30,000 per annum
• Monday – Friday 9:00am – 17:30pm
• 32 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Full on-the-job training, with continuous development throughout your career
• Excellent long-term career progression
• Free takeaway meal every Friday
• Monthly sales bonus.

Role & Responsibilities:

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

What we’re looking for:

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred

How to Apply:

Apply now with your CV! Successful candidates can typically expect to start within a week.

If this role isn’t quite right for you, visit our jobs page to browse other exciting opportunities:(url removed) Reference: PERM01

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