Job Title: Customer Service Advisor Location: Morley, Leeds (LS27) Salary: £12.71 per hour Hours: Monday to Friday, 37.5 hours per week (30-minute lunch break) Job Type: Long-term Temporary (Potential for Permanent) Start Date: ASAP (with flexibility for the right candidate)
About the Role: We are currently recruiting for a Customer Service Advisor to join a busy, full-time, office-based team in Morley, Leeds. This role is working on behalf of a security services provider, handling inbound calls from members of the general public (B2C).
This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing a variety of customer interactions, including more challenging conversations.
Key Responsibilities:
- Handling inbound customer calls in a professional and efficient manner
- Responding to customer queries and resolving issues
- Managing complaints and difficult conversations with confidence
- Returning customer calls as required
- Accurately taking and processing customer details, including bank information
- Delivering a high level of customer service at all times
About You:
- Previous experience in a customer service role is essential, such as:
- Call Handling
- Complaints Handling
- Inbound Customer Service
- Internal Sales
- Receptionist roles
- Strong communication and listening skills
- Resilient and “thick-skinned” with the ability to handle challenging situations
- Professional, reliable, and customer-focused
- Comfortable working in a fully office-based environment
What’s on Offer:
- Competitive hourly rate of £12.71
- Monday to Friday working – no weekends
- Onsite parking available
- Opportunity for a long-term role with potential to become permanent
Interested? For more information or to apply, please contact:
Shannon Clough (url removed) (phone number removed)
We are looking for someone to start as soon as possible but are happy to wait for the right candidate.
…