Role Overview
We are seeking a visionary, commercially driven, and strategically minded Business Director. Reporting to the CEO you will be the senior strategic lead across multiple high‑value accounts, responsible for driving client growth, shaping long‑term strategy, and unlocking new opportunities. This role is ideal for a dynamic leader who thrives on building deep client partnerships, guiding strategic direction, and influencing agency‑wide thinking. You will oversee a team of Account Directors, Managers, and Executives, ensuring they are empowered to deliver best‑in‑class work while you focus on high‑level client development, innovation, and business performance.
Key Responsibilities
Strategic Client Leadership
- Act as the senior strategic partner for key clients, building trusted relationships with senior stakeholders.
- Lead the development of long‑term client strategies that align with business goals and market trends.
- Drive client growth through proactive identification of new opportunities, upselling, and cross‑selling.
- Lead quarterly and annual strategic planning sessions with clients, delivering insight‑led recommendations.
- Champion the agency’s full creative, social, and influencer offering in a compelling and future‑facing way.
Business Growth & Commercial Oversight
- Own revenue forecasting, growth planning, and commercial performance of the client hub.
- Lead high‑value new business pitches and strategic responses to briefs.
- Collaborate with the leadership team on agency‑wide growth initiatives and innovation.
- Ensure profitability and commercial efficiency across all client engagements.
Strategic Oversight of Campaigns
- Guide the strategic direction of campaigns, ensuring alignment with client objectives and market dynamics.
- Partner with Strategy, Creative, and Paid Media teams to shape integrated, insight‑driven campaigns.
- Oversee campaign performance at a macro level, ensuring consistent delivery of business results.
Leadership & Culture
- Lead, mentor, and inspire a team of Account Directors and Managers, fostering a high‑performance culture.
- Ensure the team is aligned with agency values and equipped to deliver strategic excellence.
- Support talent development, succession planning, and team structure optimisation.
Industry Influence
- Represent the agency at industry events, panels, and thought‑leadership forums.
- Stay ahead of trends in social, digital, and the creator economy to inform client strategies.
What We’re Looking For
- 6‑8+ years of experience in client leadership roles within a creative, digital, or social agency.
- Proven track record of growing client accounts and leading strategic transformation.
- Deep understanding of social media, influencer marketing, and digital innovation.
- Strong commercial acumen with experience in forecasting, budgeting, and business planning.
- Exceptional communication, negotiation, and leadership skills.
- A strategic thinker with a passion for innovation and client success.
- Proficient in business tools including Keynote, Excel, and Google Workspace.
What you’ll get
Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.
We’re the UK’s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling, and Sustainable Consumption.
- Dynamic working: To keep that work‑life harmony in check, we’re flexible on where and when you work.
- Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
- Income protection: We know it feels good to be covered, just in case.
- Calm Subscription: Now more than ever, it’s important to mind your mind!
- 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days.
- Christmas closure: No need to save holiday days for the Christmas closure period. It’s on us!
- Birthdays off: One extra day to celebrate your big day.
- Summer hours: Between June and Aug we finish at 15.00 every Friday.
- Online coaching and mental health support: Unlimited via OpenUp.
- Remote Working: Work abroad for up to one month a year.
- Performance & Salary: Reviewed twice a year for everyone.
Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.
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