European Regional Manager

Responsibilities

• To work in a collaborative manner and be aligned with the respective Estates Officer Regional Manager
• Develop and maintain productive working relationships with client and customer staff and stakeholders.
• Deliver an excellent customer experience through a relationship built on an understanding of the customer’s organisation, its objectives, and values.
• Maximise and act upon customer insight to respond to any identified service issues and to drive continuous improvement and the strategic development of the sector, resulting in the retention and growth of the account.
• Ensure all colleagues understand the customer proposition, maintain a positive brand perception and facilitate an environment to work in partnership with the customer.
• Ensure adherence to all contractual standards, specifications and legislation, monitoring operational performance and avoiding KPI deduction through data utilisation.
• Ensure that processes, tools, equipment, resources and all necessary training and supervision are in place to deliver the services under the contract.
• Drives customer / stake holder satisfaction by managing expectation and delivering to contract.
• Spends time with clients’ and customers’ building reliable, trusted and credible relationships.
• Ensures internal and external quality standards are met and exceeded.
• Creates an industry leading experience throughout the customers relationship lifecycle.
• Exceeds customer expectations through the consistent delivery of quality services, products and systems.
• Use insight to anticipate future needs and collaborate with the Client to develop innovative solutions.

Salary and Benefits

• Salary up to £80,000 per annum.
• 25 Days Annual Leave + Bank Holidays
• Access to client deals for High Street discounts and savings
• Private Pension
• Private Medical Healthcare
• Long lasting contract and job security

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