Business Care Partner

Job Title: Business Care Partner

Location: Brackmills, Northampton, UK

Work Arrangement: Hybrid, some office days as required

Employment: Permanent

Role Overview

As the Business Care Partner, you will deliver industry‑leading service while building excellent working relationships with our customers.

Responsibilities

• Respond to communication from both internal and external customers in a timely and accurate manner.
• Manage orders and process credits on time and accurately.
• Consult with Distribution Centers and Carriers to resolve issues.
• Use product and process knowledge (which will be taught) to resolve relevant issues.
• Continuously work to improve levels of service tailored to individual customers.
• Download weekly orders and manipulate fulfilled orders via MS Excel.
• Work with customer portals to manage query resolution.

Qualifications

• Fluent English (spoken and written).
• Proficiency in MS Excel and SAP is highly desirable.
• Prior experience in a customer service role.
• Strong interpersonal and communication skills, with a customer‑focused and solution‑oriented approach.
• Ability to adapt to change and work effectively in a dynamic, growing organization.

Benefits

• Discretionary bonus, 25 days annual leave + bank holidays increasing with length of service.
• Discounts on Stanley Black & Decker tools and other partner programs.

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