IT Support Engineer
Location: Leicester / Swindon (multi-site role) Salary: £35,000
If you’re someone who prefers being hands‑on, visible in the business, and actually fixing problems rather than just passing tickets around, this role will suit you.
This is a site‑based IT Support Engineer role where you’ll act as the main IT presence locally, supporting both office users and warehouse operations. You’ll work closely with a wider IT team and an external MSP, but you’ll be the one on the ground making things happen.
The role
You’ll be responsible for day‑to‑day IT support across two UK sites, covering a mix of user support, devices, and operational technology.
It’s a role for someone who enjoys ownership and wants to be relied on, not hidden behind a service desk.
What you’ll be doing
- Providing hands‑on IT support across office and warehouse environments
- Acting as the primary on‑site contact for IT issues
- Troubleshooting Microsoft 365, Windows, devices and applications
- Working alongside an MSP for 1st line support and escalation
- Managing and updating tickets through Jira Service Management
- Supporting warehouse tech (scanners, handheld devices, printers)
- Managing Dell laptops/desktops and Apple iPhones
- Supporting Intune enrolment and device compliance
- Assisting with networking issues (Wi‑Fi, switching)
- Maintaining IT asset inventory and lifecycle tracking
- Supporting patching, endpoint protection and security compliance
- Contributing to documentation and internal knowledge base
What they’re looking for
- Experience in an IT Support / IT Technician role (L1‑L2 level)
- Strong Microsoft 365 and Windows support experience
- Comfortable working face‑to‑face with users across different environments
- Experience with Intune or device management tools
- Basic networking knowledge
- Experience using a ticketing system (Jira ideal but not essential)
- Someone who takes ownership and follows issues through properly
The environment
- Multi‑site role (Leicester / Swindon – travel required)
- Mix of office and warehouse/operational IT
- Working alongside an MSP and IT Manager (clear escalation structure)
- High visibility role within the business
Why it’s worth considering
- Not just another service desk role – you’ll be embedded in the business
- Real variety across user support and operational tech
- Opportunity to grow into a more senior / infrastructure‑focused role
- Stable environment within a well‑established organisation
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