Job Description
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Position Details
This is a full‑time permanent position working 37.5 hours per week, Monday to Friday, between 07:00 and 19:00. Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, private medical cover, life insurance and flexible holiday.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we progress applications only from British nationals.
This role is primarily site‑based at Guildford, but will involve support for the nearby site at Frimley.
Main Responsibilities
- Provide on‑site field support to customers including installation, servicing and repairing of systems and equipment.
- Carry out security audits of all devices holding data on the network by scanning and reporting.
- Answer customer queries and resolve issues; refer other issues to appropriate personnel/service area/manager for follow‑up, testing and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Assist in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
- Assist in the design of basic technical programs for projects or enhancements to existing programs.
- Break‑fix of all in‑scope managed devices.
- Manage asset and stock management, including the lifecycle of loan user equipment and stock procedures.
- Act as a central point of contact for the customer.
- Diagnose, analyze and fix software and system faults.
- Proactively keep the customer updated with problem status at all times.
- Perform analyses and prepare reports on system problem trends and issues.
- Interact with the client’s engineers to gather information, design changes and requirements for the overall solution design.
Essential Skills / Qualifications
- SC Security Clearance.
- Experience working with the company's hardware, software and equipment products.
- Experience working with customer technology and support requirements.
- Experience with process and/or system design concepts.
- Experience with appropriate programming languages, operating systems and software.
- Experience applying engineering principles and practices.
Desirable Skills / Qualifications
- Basic network knowledge (patching, tracing switch information, etc.).
- ServiceNow ticketing system experience.
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