What you’ll do (the role)
We are seeking an experienced People & Culture (P&C) Operations Manager with strong Employee Relations expertise to lead end‑to‑end HR operations for the UK & Ireland. Reporting into the Head of EMEA P&C Operations, this role combines operational P&C leadership with deep ER case ownership. This position is critical in managing HR operations processes, complex employee relations cases—including disciplinary and dismissal procedures—and supporting HRIS utilisation with a strong command of SuccessFactors.
This role is perfect for an experienced, pragmatic, ER‑focused HR professional who thrives on operational excellence within a fast‑paced, matrix environment.
Duties and Responsibilities
Employee Relations & Case Management
- Ensure all ER cases are handled in line with employment legislation, ACAS guidance, and company policy.
- Lead and manage complex ER cases end‑to‑end, including investigations, disciplinary processes, grievances, capability cases, redundancies, and dismissals. Support and guide managers and HRBPs through formal hearings and appeals, ensuring procedural fairness and defensible outcomes. Maintain robust case documentation.
HR Operations & BAU Management
- Work with a P&C Coordinator to manage full‑cycle HR Operations activities including onboarding, offboarding, job changes, leave of absence, return to work, benefits administration, payroll liaison, contract management, employee questions and queries, and maintenance of employee records in SuccessFactors.
- Lead the administration and continuous improvement of HR policies, processes, and compliance aligned with UK & Ireland employment law.
Stakeholder Collaboration and Support
- Act as a trusted HR Operations partner to business leaders, HR Business Partners, and payroll teams, ensuring seamless and compliant HR service delivery.
- Work closely with the regional HR Operations and wider P&C teams to ensure alignment on best practices and policy adherence.
- Support HR projects related to policy and process improvements and payroll rollouts as required.
What you’ll need to succeed
Experience & Skills
- Extensive Employee Relations experience managing complex and sensitive ER cases including investigations, disciplinary hearings, and dismissal proceedings.
- Proven experience in HR Operations management within the UK & Ireland, ideally supporting multiple locations or countries in a matrix environment.
- Practical knowledge and experience with SuccessFactors HRIS or similar HR technology systems.
- Strong understanding of UK employment law, contractual entitlements, and compliance issues.
- Ability to manage sensitive and complex employee relations matters objectively and with empathy.
- Excellent organisational skills and the ability to prioritise multiple BAU duties effectively in a fast‑paced environment.
- Legal qualification, employment law certification, or demonstrable advanced ER expertise is highly desirable.
Personal Attributes
- Proactive, pragmatic problem solver with a strong customer‑service orientation.
- High attention to detail with excellent written and verbal communication skills.
- Resilient and calm under pressure, maintaining confidentiality and professionalism at all times.
- Collaborative team player who influences positively across levels and disciplines.
Benefits
Alongside a competitive salary, we offer a variety of benefits including an annual bonus, retention bank, health insurance, pension and other local benefits.
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