Sales & Reservations Executive

We are hiring a Sales and Reservations Executive to manage the reservations for 2 of our venues!

What you’ll be doing:

Enquiries

• Efficiently respond to reservation enquiries via telephone and email
• Manage all group telephone calls politely and efficiently, ensuring the caller’s needs are accurately met
• Handle booking cancellations and reconfirmations
• Collaborate with colleagues to enhance the guest experience
• Follow proper procedure for confirming bookings, including deposits, card details, pre‑orders of food and drink, and issuing terms and conditions
• Provide accurate information about venue products (menus, packages, terms, and conditions) to guide guests to suitable packages and upsell at all points
• Use knowledge of products, events, and dietary needs to deliver a great guest experience from enquiry onward
• Support the Sales & Reservations Manager with proactive sales initiatives
• Call potential guests from warm leads on the website, using insight to generate more sales
• Take and process orders accurately
• Manage call backs and potential sales
• Identify and communicate large booking leads to the Group Sales & Reservations Manager
• Promote venue facilities, motivate the team, and maximize selling opportunities by adding guest value at every opportunity
• Conduct local business outreach programs to invite local businesses into the venues
• Maximize pre‑booked sales through proactive methods and conversion of incoming enquiries
• Partner with other departments to create an exceptional guest experience and solid sales programs
• Build and nurture relationships with local clients and guests to maintain a strong repeat business base
• Implement cross‑selling to maximize group sales opportunities
• Aim to achieve all inbound and outbound sales targets

Communication

• Resolve guest issues quickly and decisively
• Collaborate with General Managers, on‑site management teams, and Head Chefs to maintain a full understanding of venue requirements

What’ll make you a great fit:

• Previous experience with restaurant booking platforms such as Design My Night & Open Table
• Experience working in hospitality, handling large pre‑orders and private diners
• Outstanding attention to detail
• Excellent leadership skills and the ability to motivate others
• Strong financial awareness and commercial acumen
• Great enthusiasm with a can‑do attitude

Benefits + Best Bits

• Vitality Package: Dental, Optical and Health insurance; Gym membership discounts and other rewards
• Self Space: Free therapy available to all Incipio staff
• Career development opportunities as the business grows
• 10% Bonus capacity paid annually
• Company awards and events
• Sickness & Compassionate Pay
• Incentive trips (wine trips to Portugal, ski trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• Incipio FC & seasonal socials
• 50% discount on food and drink in all venues
• Additional holiday after 2 years of continuous service

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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