Salary: £68,000 to £75,000 DOE
Contract Type: Permanent
Work Life Balance: Hybrid, some travel to Northampton Head Office as and when required (adhoc)
✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
We’re an award-winning business that’s changed how customers experience insurance. By challenging traditional thinking and raising the bar on service, we’ve built a reputation for doing things differently.
Our people are at the heart of that success. We invest in talent, back bold ideas and create space for innovation to flourish because growth happens when great people are empowered to do their best work.
With a global ambition to innovate, dominate and disrupt niche insurance markets, we’re looking for forward-thinkers who thrive on change and want to shape the future of the industry.
We’re looking for an experienced AI Product Manager to lead the strategy, roadmap, and performance of our conversational AI products across chat, voice, and digital channels. You’ll drive the development of agentic, multimodal AI experiences that deliver measurable customer and business value.
Key Responsibilities
- Own product vision, roadmap, and KPIs for conversational AI across multiple channels
- Lead development of agentic AI and multimodal experiences (chat, voice, IVR, APIs)
- Prioritise high-impact use cases based on value, feasibility, and regulatory requirements
- Oversee end-to-end product lifecycle from discovery to optimisation
- Ensure compliance with GDPR, FCA, and responsible AI standards
- Drive performance through metrics such as containment, CSAT, and completion rates
- Collaborate cross-functionally with Engineering, Data, Risk, and Operations
- Lead and develop a small team while fostering innovation and experimentation
Key Requirements
- 5–7 years’ product management experience (customer-facing products)
- 2+ years working with conversational AI (chatbots, voice, virtual assistants)
- Strong understanding of LLMs, prompt engineering, and RAG
- Experience in regulated environments (ideally financial services)
- Proven stakeholder management and team leadership skills
- Data-driven mindset with strong commercial focus
Desirable
- Experience with agentic AI, multimodal systems, or speech technology
- Knowledge of API-led architectures and conversational platforms
- Exposure to experimentation, A/B testing, and AI product scaling
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