Customer Service Specialist (Call Center)

Duties

Our OEM Client based in Whitley, Coventry, is searching for a Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026.

Umbrella Pay Rate: £23.64 per hour.

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
• This includes Call centre-based customer support in response to a high-volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
• The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Level Required

• An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.

Responsibilities

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

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