Admin and Customer Service ManagerPure Unity Health Norwich Permanent Jul 4, 2025
We’re Hiring:Admin and Customer Service Manager
Norwich (Office-Based)| £38,000 – £42,000| 40 Hours/WeekReporting to:Head of Clinics
Are you an experienced leader in healthcare administration and contact centre operations, with a passion for service excellence and team development?
We’re looking for adedicated and driven Admin and Customer Service Managerto lead our central operations and ensure our contact centre delivers outstanding support to service users across the healthcare sector.
Why This Role Matters
In this pivotal role, you’ll be the engine behind our contact centre’s success — leading a team, managing performance, and ensuring every interaction reflects our commitment to care, quality, and compliance.
What You’ll Be Doing
- Leading and developing a high-performing contact centre team (on-site & remote)
- Managing escalated service user issues and formal complaints with empathy and professionalism
- Driving performance through KPIs, coaching, and continuous improvement
- Ensuring compliance with safeguarding, data protection, and healthcare regulations
- Collaborating with senior leadership to align operations with strategic goals
- Innovating systems and processes to enhance efficiency and service delivery
What You’ll Bring
- Proven experience in a healthcare setting(essential)
- Strong background in contact centre or administrative leadership
- Experience with clinical systems and patient management platforms
- Excellent communication, problem-solving, and organisational skills
- A full UK driving licence and access to a vehicle (insured for business use)
- A passion for people, service, and making a difference
What You’ll Gain
- A supportive, mission-driven team environment
- The opportunity to shape and grow a vital part of our organisation
- A role where your leadership directly impacts service user experience
- Ongoing professional development and career progression
Ready to Make a Difference?
If you’re ready to lead with purpose and bring your healthcare expertise to a role that truly matte, — we’d love to hear from you.
Apply today and help us deliver care with compassion and excellence.
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