Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Purpose of the Position – Global Retail Audit & Mystery Shopping Program Manager
Project management and steering of the project team, contact person for the customer. Ensuring agreed deliverables and objectives are met.
Duties and Responsibilities
- Leading and supporting the Global MSX Audit Team
- Organizing, preparing and participating in weekly reviews
- Organizing and participating in quarterly reviews with senior management, and ensuring the content of the review is aligned with the Regional Delivery Leader.
- Participating in ad‑hoc meetings
- Conducting and chairing regular KPI performance reviews
- Producing and developing analytical reporting that is clear and concise, and communicating results to ensure performance is tracking against KPIs and targets
- Resolving operational issues quickly and efficiently, including performance, personnel, and relationship issues, and supporting communication in the market/project
- Ensuring that all audits are delivered according to the agreed quality standard and that reports meet the highest standards of precision, clarity, and compliance
- Overseeing the global budget and P&L, and finding ways to optimize profitability in alignment with Delivery Leaders
Qualifications
Knowledge and Skills
- Several years of experience in the automotive industry; in-depth knowledge of standard audits is a plus
- Proven track record in Project Management / Program Management – coordination and ownership of projects from start to finish (preferably 3-5 years of experience)
- Solid familiarity with project/change management approaches, tools, and phases of the project lifecycle
- Ability to lead multiple low‑to‑medium complexity projects or a portfolio of projects
- Strong commercial focus and prioritization skills
- Translate business needs into business opportunities that can be executed in small steps and prioritized by business value and impact
- Data‑driven, customer‑focused, proactive, creative and innovative
- Ability to establish and maintain strong relationships within a team and with wider stakeholders
- Ability to work effectively and influence up to Senior Director level
- Effective communication in small/medium groups; strong influencer in 1:1 and small groups
- Flexible and adaptable; able to work in ambiguous situations and under pressure
- Highly organized, pragmatic and results‑focused; driven to manage projects/programs full cycle
- With limited supervision, able to use quantitative and qualitative data to drive decision‑making
- Strong problem‑solving and root‑cause identification skills
- Strong communication and presentation skills
- Basic business acumen and understanding of organizational issues and challenges
- Willingness to travel
- Excellent expressiveness in English
Additional Information
With over 5,000 employees based in more than 80 countries, our teams provide industry‑leading expertise in:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
The MSX Purpose
To empower Movers and Makers to thrive in our ever‑changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the client’s first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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