What you’ll be doing?
As Operations Manager, you will be responsible for managing the smooth flow of all day‑to‑day operations within the hotel, allowing the General Manager time to concentrate on strategic development. You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth 4‑red‑star guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.
What you’ll need?
- Ideally from a 4+ red‑star hotel background with exposure or experience in a coveted rosette environment, you will have excellent people skills, enjoy being ‘hands on’ and have the ability to deal with the fast pace of a volume‑led luxury resort.
- Experience at HOD level with a similar quality environment.
- Highly personable with proven leadership skills and financial acumen.
- Passion for hospitality service and a drive to succeed and surpass expectations.
- Highly organised, able to manage both the ‘hands on’ elements of a busy operation while leading the management team and planning for future business and events.
- Recognised as a Relais & Châteaux property and candidates from similar quality hotels / Small Luxury Hotels of the World / Pride of Britain consortia are welcomed.
What’s in it for you?
At Eden Hotel Collection, we’re proud of our award‑winning approach to employee wellbeing, engagement and recognition.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care and 24/7 GP access.
- Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf and leisure at our properties.
- The Happy Hub: Our reward and recognition platform with peer‑to‑peer cards, monetary rewards, Employee of the Month and long‑service vouchers.
- Genuine Wellbeing Support: Financial, mental and physical wellbeing support via teams and Hospitality Action.
- Employee Comm: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop through apprenticeships and leadership programmes like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did” – we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter. Our team is at the heart of what we do, guided by our values of Heart, Honesty, Spirit and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives and experiences, and we encourage applications from all communities, including under‑represented groups, parents, people living with disabilities and those bringing diverse perspectives.
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