AG Motors Ltd is an award-winning automotive business based in Papworth Everard, Cambridgeshire. Renowned for its commitment to innovation and excellence, the company offers a dynamic environment where employees can thrive and grow within the automotive industry.
Summary
We are seeking a dedicated and experienced Service Advisor to join our team in Papworth Everard. This vital role involves engaging with customers, understanding their vehicle needs, and ensuring a seamless service experience. Join us to be part of a forward-thinking company that values its staff and strives for excellence. Mechanical knowledge is essential.
Responsibilities
- Greet customers warmly and professionally, establishing trust and rapport.
- Assess customer needs and explain vehicle services clearly.
- Upsell additional services and products to enhance customer satisfaction.
- Coordinate with technicians to ensure timely completion of repairs.
- Handle cash transactions accurately and maintain proper records.
- Maintain detailed records of customer interactions and service history.
- Provide exceptional customer service to foster loyalty and repeat business.
- Keep up-to-date with automotive industry trends and company offerings.
Qualifications
- Proven experience in customer and automotive service advising is essential.
- Strong mechanical knowledge of vehicles is required.
- Excellent communication and interpersonal skills.
- Ability to upsell services effectively.
- Cash handling experience is preferred.
- Friendly, professional demeanor with a focus on customer satisfaction.
- Ability to work well within a team environment.
- Knowledge of automotive industry standards and practices.
If you are passionate about cars and delivering outstanding customer experiences, we invite you to accelerate your career with AG Motors Ltd. Apply now to become part of our innovative team and drive your future forward.
Salary is dependent on candidate and their experience. Can be discussed during interview process.
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