Job Title: Project Support
Location: Time is spent between our Hub in Union St Plymouth and home working under our Hybrid Working Policy
Contract Type: Permanent
Hours: Full-Time, 37 hours per week (Monday to Friday, with occasional weekends), part time considered
Starting Salary: Starting salary £26,566 – £29,351 per annum full time
Start Date: As soon as possible
Company Description
Plymouth Energy Community (PEC) is a pioneering, award-winning charity and social enterprise committed to creating a fair, affordable, and clean energy system. We support residents to make their homes warmer, healthier, more comfortable and affordable to run. Our mission also focuses on tackling fuel poverty and boosting clean local energy. For more about us, visitwww.plymouthenergycommunity.com and read about our impact here.
Role Description
As we expand our impact and our organisation, we are seeking a compassionate, values-driven, and self-motivated individual to join our team. Don’t be concerned if you haven’t worked in energy before, the role is suitable for people with transferable skills, as well as anyone with experience in the field.
As a Project Support team member, you’ll work in our frontline, award-winning Energy Team to deliver seamless, high-quality home energy advice services. You’ll be an important part of making sure our services are accessible, efficient, reliable and friendly.
You’ll be doing things like:
Supporting residents, face to face and in the community
- Welcoming people at our Energy Advice Hub on Union Street in Stonehouse
- Talking with residents at community events and drop-ins across Plymouth
- Working confidently with people from all backgrounds
Helping people upgrade their homes
- Taking initial calls and assessing people’s needs
- Keeping in touch with residents to support them through their retrofit journey
- Monitoring contractor referrals, keeping residents informed of progress
- Maintaining CRM records of retrofit journeys, including notes and documents
Helping to build and coordinate a contractor directory
- Helping contractors understand and join our retrofit directory
- Processing contractor onboarding and supporting an efficient process
- Keeping contractor information accurate and up to date for advisor referrals
- Helping residents and contractors resolve simple issues
Keeping things running smoothly
- Recording accurate notes in our CRM system (Microsoft Dynamics)
- Supporting admin: organising documents, monitoring information, and helping with reports
- Helping our systems and processes grow – so residents experience a seamless service, whatever their need
- Helping to keep the Hub and office running smoothly.
About you
We’re looking for someone who is:
Confident in public-facing work – comfortable talking with residents in person and on the phone, including in emotional circumstances
Engaged and proactive – spotting what’s needed, and taking the initiative
A team player – reliable, responsible, happy to pitch in when things get busy or there is pressure in the team
Open to reflection and learning – willing to build skills, offer and receive helpful feedback, and adapt as our work evolves
Comfortable with common software systems and numbers – able to use everyday software, follow processes, and keep accurate records
Resilient under pressure – grounded and calm when supporting people who are stressed or in crisis
Organised and self-managing – able to prioritise tasks, meet deadlines, and follow agreed procedures
Flexible in where and how you work – happy working in the Hub, remotely, in the community, and around Plymouth.
If this feels like you, we’d love to hear from you.
Application Process
To apply, please submit the following:
- CV: Include your past and current salary level.
- Covering Letter: Explain your reasons for applying, the skills you bring, and why you believe you would succeed in this role.
- Apply via the link: https://system.citrushr.com/Job?uid=aijfhlppmxstlfomivow
Application Deadline
Midnight Monday 20th April 2026
Interviews
Scheduled for Monday 11th May 2026
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