Operations Manager

YG’s core business hours are Monday-Friday 9-5pm however due to the nature and pressing need of our work all YG staff may be required to complete work outside of these hours.

SALARY

£36,750.00 – £40,950.00 per annum (pro rata)

HOLIDAY

25 days per annum plus bank holidays

PENSION

Auto enrolment pension in place

RESPONSIBLE TO

Senior Manager

LOCATION

Your normal place of work will be one of the following offices.

• The Old Dock Office, Commercial Road, Glos, GL1 2EB,
• Graphic House, Greyfriars, Glos, GL1 1TS

but you agree to perform your duties in such other place or places as we may reasonably require from time to time.

WHO ARE YOUNG GLOUCESTERSHIRE

Young Gloucestershire supports disadvantaged young people who are facing challenges in their lives. Our vision is for young people to have the confidence, motivation and skills to improve their lives. We work to achieve this vision by creating opportunities that educate, inform and inspire by;

• Providing training for young people to take the next step.
• Working with young people to make informed decisions by offering practical support.
• Working with communities to provide opportunities for young people.

OUR BENEFITS INCLUDE

• Life Insurance
• EAP
• Entitlement of 25 days annual leave (Pro rata) plus bank holidays
• December Shutdown (Christmas Period)
• In house CPD training
• Enrolment into Pension Scheme and employer contribution
• Comprehensive induction programme including face‑to‑face training, online modules, and shadowing
• Clinical supervision (Counsellors)
• Staff days

JOB SUMMARY

To be Services Manager for the Mentoring and Families Department, developing and delivering mentoring and family support services for young people and families experiencing challenges in their lives. The post holder will oversee projects within the Mentoring and Families Department, ensure the effective delivery of high‑quality services, and act as a member of the organisation’s safeguarding team.

SPECIFIC DUTIES

• Lead on the development and implementation of new services within the Mentoring and Families team.
• Lead on the development of community youth work and partnerships to deliver services to young people and families.
• Lead on staff development within the Mentoring and Families team.
• Play an active role within the safeguarding team providing safeguarding support to staff.
• Engage in development of new programme funding proposals.
• Manage staff teams to effectively undertake their roles and achieve agreed outcomes.
• Provide regular supervision and support to staff teams, including safeguarding guidance and support.
• To liaise with funders, commissioners, and key personnel to manage programmes and projects effectively.
• Undertake reflective practice and best‑practice sessions with staff to support development and continuous improvement.
• To ensure all referrals are assessed and allocated to the appropriate programmes.
• Manage waiting lists and ensure clear communication with CYPFs and professionals.
• Raise the profile of programmes to ensure young people are referred and professionals are aware of services offered.
• Attend meetings with funders, partners, and agencies across Gloucestershire to ensure services meet the needs of young people and families.
• Ensure a consistently high‑quality service is delivered to young people and families by the team and wider staff.
• To ensure where appropriate young people are referred to other YG programmes to improve their outcomes and meet their needs.
• Develop knowledge of additional opportunities and support networks that may benefit the development and progression of young people and families.
• Use a youth work approach to encourage and maintain young person engagement with all support services.
• Assist in the development and delivery of additional funded projects that support and engage young people and families.
• Oversee YG’s database for projects, and ensure all outcomes are recorded, reports submitted and safeguarding accurately recorded.
• Collect and review delivery data ensuring projects are meeting KPI’s, project outcomes, and contractual requirements.
• Provide reports to funders showcasing the outcomes of the projects and evidencing that KPI’s are being met.
• Work within budgets as agreed with the line manager.
• Produce risk assessments as required.
• Be an active part of Young Gloucestershire’s safeguarding team and take responsibility for the health, safety, and welfare of staff and CYPFs with specific safeguarding duties.

ADDITIONAL RESPONSIBILITIES

• Maintain accurate records using YG’s data management systems.
• Keep up to date with current affairs and maintain an awareness of resources that may be of benefit to Young Gloucestershire.
• Ensure servicing and maintenance of equipment as appropriate to your role.
• To provide safeguarding support to staff across the organisation.
• Maintain a teamwork approach to all aspects of work.
• Complete essential training.
• Uphold Young Gloucestershire’s ethos and policies.
• Promote a positive image of Young Gloucestershire.
• To ensure the work reflects the organisation’s commitment to equal opportunities.
• Work as part of the wider organisation and undertake duties as required to ensure the strategic objectives of the organisation are achieved.

PERSON SPECIFICATION

The following are the criteria that will be used for shortlisting:

• An appropriate qualification in a relevant field.
• Experience of knowledge of youth work and mentoring.
• Able to provide leadership in a challenging environment.
• Experience of managing multiple tasks.
• Experience of managing staff teams.
• Experience in managing a budget.
• Experience in planning, organising and completing community‑based projects.
• Knowledge of the local community, voluntary organisations, and agencies.
• Experience of delivering services to young people.
• Experience of managing health and safety including completing risk assessments.
• Experience of motivating and inspiring disaffected young people to achieve their potential.
• Knowledge of Safeguarding practices and procedures.
• Experience of working in mental health.
• Understanding of support systems for young people experiencing mental health difficulties in Gloucestershire.
• Experience of sourcing and building relationships with key partners and stakeholders from the VCS, statutory and business sectors.
• Excellent communication skills and the ability to engage with people at all levels.
• Excellent organisational and administrative skills.
• Good written and verbal communication skills and the proven ability to write reports and deliver presentations to a variety of audiences.
• Effective time management, including the ability to prioritise and manage a varied workload.
• The ability to work on own initiative and to an agreed action plan.
• Basic IT skills including experience of Microsoft Office programmes and databases.
• Commitment to Equal Opportunities Legislation and an understanding of, and commitment to work within the principles of diversity.
• Driving license and willingness to drive YG people carriers and vans.

If you have been driving for under a year or are under the age of 21, you are unable to drive the company vehicles due to our insurance policies. You can drive your personal vehicle, if you have shown evidence of business insurance to claim mileage.

We celebrate our inclusive work environment and encourage people of all backgrounds and perspectives to apply. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are unable to provide sponsorship for this role, you must have the right to work in the UK.

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