Service Desk Manager: Lead SLA‑Driven Support & Client Success

Company: Wavenet
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A technology and communications provider is seeking a Service Desk Manager to lead a team of support engineers. The role involves ensuring that service level agreements (SLAs) are met while managing a dedicated team. Responsibilities include overseeing performance, handling escalated issues with clients, and providing technical support as needed. The ideal candidate should possess at least 5 years of experience in a service desk environment and demonstrate strong leadership and communication skills. This position offers an opportunity to make a significant impact on client satisfaction.#J-18808-Ljbffr…

Posted: April 8th, 2026