Customer Experience Team Lead

Company: Capital On Tap
Apply for the Customer Experience Team Lead
Location: Cardiff
Job Description:

A leading fintech company in Cardiff is seeking a Team Leader for their customer service team. This role involves leading a group of agents to drive performance and engagement while fostering a supportive culture. Key responsibilities include team development through coaching, acting as an escalation point, and implementing service improvements. The role offers a vibrant atmosphere with excellent perks and opportunities for growth, perfect for those passionate about supporting small businesses.#J-18808-Ljbffr…

Posted: April 8th, 2026