- General administration duties
Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution – used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe.
About The Team
We are currently recruiting for enthusiastic, target driven Collection’s Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow.
What You Will Be Doing
- Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Acting as a first point of contact for customers with outstanding arrears
- Reinstating of Direct debits to adhere to our One Call Resolution aim
- Showing empathy to vulnerable customers
- Negotiating & setting up repayment arrangements
- General administration duties
- Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- Adhere to KPI’s set by the business
What You Will Bring
- We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
- Strong customer service & communication skills with the ability to empathise with people
- The ability to adapt to change in a fast-paced environment
- Experienced working within a regulated organisation background
- Polite telephone manner
- Strong IT skills to navigate multiple platforms
- Experience of working with Microsoft Office – Word, Excel and Outlook
What We Offer You
- Scheduled development time to support career progression
- 25 days annual leave per annum plus Bank Holidays
- Competitive Pension Scheme
- Private Healthcare Plan
- Life Assurance x 4 salary
Location
Manchester City Centre – Hybrid Working option available – Friday and two other day per week office based, 2 days working from home.
Working Pattern
35 hours per week, Monday – Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)
Competitive salary plus up to £500 per month commission based bonus scheme
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