Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients.
This is an office based role Monday – Friday during probation (3 months) then will become Hybrid.
Responsibilities:
- Look after all thing’s pre-application and post-completion.
- Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
- Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
- Help progress our customers by providing exceptional customer service, nurturing and building relationships.
- Manage and prioritise multiple tasks and projects effectively.
- Ability to work across other business departments and assist with other tasks as required.
Requirements:
- Being driven and self-motivated.
- Good telephone manner, strong relationship building and customer service skills.
- Ability to use your own initiative and problem solve quickly and efficiently.
- IT literate (MS Office, Excel and Outlook).
- Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times.
- Well organised with excellent time keeping.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
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