Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time
Location:Unit 36 Leger Business Park, Churchill Rd, Doncaster, South Yorkshire, DN1 2TF.
Job Description:
Sales Customer Service Advisor (Joinery & Carpentry Specialist)
Pay:£27,500.00-£30,000.00 per year
About FIXIMER LTD:FIXIMER LTD is a premier oak joinery store committed to delivering high-quality woodworking products and exceptional craftsmanship. Specializing in joinery solutions, our team values integrity, precision, and innovation. We foster a collaborative and supportive work environment where employees can grow and excel in their careers.
About the Role
We’re looking for a confident, customer‑focused Sales Customer Service Advisor with practical knowledge of joinery or carpentry to join our team. This is a fantastic opportunity for someone who enjoys helping customers, understands timber and construction products, and thrives in a fast‑paced retail or trade environment.
What You’ll Do
- Provide outstanding customer service across in‑store, online, and telephone enquiries
- Support customers with technical advice on joinery, carpentry materials, tools, and installation requirements
- Recommend suitable products based on customer needs, measurements, and project specifications
- Explain product features, benefits, and applications clearly and confidently
- Assist customers in locating items and guide them through the full purchasing and payment process
- Handle complaints and resolve issues professionally and efficiently
- Process quotes and sales accurately while maintaining high service standards
- Work with sales leads to convert enquiries into successful purchases
- Build strong customer relationships that encourage repeat business and loyalty with trade and end‑user customers.
What You’ll Bring
- Practical experience or strong technical understanding of joinery/carpentry
- Excellent communication and customer service skills
- Confidence in explaining technical information in a clear, friendly way
- Ability to problem‑solve and support customers with project‑specific queries
- A proactive, positive attitude and willingness to learn
- Experience in retail, trade counters, or customer service
Why Join Us
- Supportive team environment
- A role where your hands‑on trade knowledge is genuinely valued
- Career progression within a growing business
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