You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
You will have some of the following skills and experience;
* Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role).
* Technical Depth: Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions.
* Tool Proficiency: Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution.
* Leadership Skills: Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements.
* Customer Resilience: High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results.
* Core Competencies: Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. xwzovoh
* AI Familiarity: Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics)Remote working/work at home options are available for this role….