Report to: General Manager
Hours: 45 hours per week Wednesday – Sunday
Package: Total package of £45,000 per annum including Tronc, plus company bonus scheme
Location: Roots, Marygate, York YO30 7BH
Overview
The Restaurant Manager is responsible for the day-to-day running of Roots, ensuring the site operates according to its vision and goals. You will ensure that all departments are working collaboratively and delivering a high-quality, fine-dining service to all guests.
The Role and Responsibilities
• Service – Being the face of the business in the restaurant.
• Managing floor operations, ensuring high levels of customer service at all times to always meet our guest’s expectations to
enhance and maintain the reputation of Roots.
• Providing the attention to detail that we need to push standards forward.
• Have a flexible and adaptive hands-on approach in order to support the restaurant team.
• Manage, support and train FOH team.
• Ensure all team members receive guidance and feedback where necessary to be successful in their role, organising appraisal
processes and goal setting.
• Being aware and managing service flow, service board and dietary requirements.
• Ensure strong FOH and BOH communication.
• Scheduling and staffing organisation.
• Ensure restaurant cleanliness is maintained to company standards and expectations.
• Cash up and reporting responsibilities.
• Dealing with face-to-face customer complaints and ensuring acceptable outcomes.
The Person
• A mature outlook.
• Quality driven.
• Impeccable attention-to-detail.
• Excellent communication and organisational skills.
• A friendly and approachable manner.
• A genuine passion for the hospitality industry and guest experience.
• High standard of personal presentation, with a confident, professional and welcoming personality.
• Ability to work under pressure, giving direction and leadership to the team.
• A self-motivated and driven individual who is results-orientated and proactive.
• Ability to work independently and as part of a team.
How to apply
To apply, please send your CV and covering letter to Emma and Matthew via careers@tommybanks.co.uk
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