Reception Manager – London SE1
Salary: £45,000
Start: Immediate only
Launch Timeline
• Soft launch: Early April (4 weeks)
• Press launch: End of April
Concept at a Glance
• 83 covers with a dedicated cocktail bar
• Contemporary Indian/sharing plates, select tableside dishes
• Personable, unpretentious front of house
• Two turns per service, busier at dinner
Role Overview
You will be the first point of contact for guests, setting the tone for an exceptional front-of-house experience. You will manage bookings, guest flow, and the reservation system, ensuring a seamless and welcoming experience. You will support the FOH team, coordinate with the kitchen, and uphold the high standards expected of a premium, Michelin-aspiring venue.
Key Responsibilities
• Lead reception and reservations operations
• Manage guest arrivals, seating, and special requests
• Maintain the reservation system and reporting
• Coordinate with FOH and BOH for smooth service
• Deliver training, mentorship, and performance management for front-of-house staff
• Ensure compliance with health, safety, and hygiene standards
• Monitor guest feedback and implement improvements
Requirements
• Proven experience managing reception or front-of-house in premium restaurants or hotels
• Strong organisational and leadership skills
• Confident, professional, and personable
• Comfortable in a high-pressure, fast-paced environment
• Passion for hospitality and guest experience
Why This Matters
• Immediate, senior role in a major London opening
• Work with an award-winning, high-profile culinary team
• Shape the guest experience from day one
• Competitive salary with staff meals, team socials, and structured training
• Career growth in a high-profile, expanding brand
Service Character
• Michelin-level ambition
• Engaging, accessible, and theatrical guest experience
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