Mobile Corporate Receptionist

Job Description We are looking for an individual who thrives in a busy corporate environment, embraces change, and consistently upholds best practice. The ideal candidate will demonstrate calmness under pressure, have strong customer service experience – ideally within a hotel or corporate reception setting – and be committed to continuous learning and improvement. Key Responsibilities Meet and greet visitors and employees in a friendly, professional manner. Ensure all visitors and employees sign in/out and are issued correct passes in line with SOPs. Communicate standard fire safety instructions to all visitors. Maintain high front-of-house standards and consistently deliver strong performance. Work in accordance with company policies, procedures, governance frameworks and SOPs. Maintain confidentiality at all times. Adhere to all QSHE procedures and H&S legislation, reporting risks, near misses, accidents or incidents to the Line Manager. Handle customer complaints calmly, empathetically and professionally. Professional and Personal Competencies/Qualifications Ability to work independently with focus, motivation and initiative. Efficient, courteous and professional manner. Ability to handle difficult customers and work under pressure. Experience providing reception services in a busy corporate environment. Previous experience working within a diverse service delivery team. Ability to manage queries and messages from visitors and staff in a timely, friendly and helpful manner. Experience within a hotel environment is beneficial. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….