M&E Operations Manager

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ESSHIFT PATTERN: M,T,W,T,F, 40 hours per weekSALARY: CompetitiveIf you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at  . We’re here to help!ROLE OVERVIEW AND PURPOSEAs part of the leadership team and reporting into the Managing Director, you will ensure customer expectations are met, with great client relationships and a high standard of service that meets the commercial requirements. You will lead a highly motivated, engaged and skilled workforce to deliver all aspects of Hard FM across the biggest transport sector in London, whilst achieving P&L requirements.KEY RESPONSIBILITIESThe post holder will be instrumental to the successful delivery of operations of a large portfolio of sites, comprising of approximately 2200 locationsThis is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time engaging with the team and customersResponsible for the day-to-day management of the service delivery of the Pan TfL M&E Operations on the Contract and quality performance elements of the contractProvide a safe and healthy environment and working conditions for all direct report employees, circa 170 employees.Comply with all ABM’s policies/procedures to ensure timely and effectively implementationEnsure contractual commitments are met in accordance with contract SLA’s / KPIs and other requirements detailed within the contract documentationDrive quality, innovation, and continuous improvementPromote an open and servant leadership management style that encourages progress and development with team members and customer stakeholdersTo be customer focused within all areas of operational activities and maximise relationships with our customersEnsure the contracts are staffed by fully competent trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in placeDeliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, employee forums, correspondence and monthly and ad-hoc reporting, as appropriateEnsuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment and servicesKeep our customers’ buildings safe and compliantHold appropriate and up to date recordsAchieve financial budget targets set by the Managing DirectorCompliance with and record keeping for Company ISO Quality Management SystemsControl and monitor the performance of the specialist service provider and sub-contractorsMinimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely mannerResponsibility for the operational management and service delivery of all contracted servicesManaging costs and maximising profitability in line with the budget and the requirements of the contractOther reasonable activities as necessaryThe responsibilities outlined are not intended to be exhaustive and other duties may be required from time to timeCOMPLEXITYTo successfully manage the operation of all areas of the contracted FM services. Compliance to ABM Quality, Health & Safety policiesTo manage the relationships with all stakeholders To manage the team by example and through effective use of management and motivational techniques to develop skills to grow the businessTo champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvementEnsure customer / client satisfaction is met or exceeded at all timesMeet with key stakeholders on a regular basis and generate networking opportunitiesEnsures compliance with environmental and industry regulations, where requiredREQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCEIdeally qualified to degree level or equivalent experienceConsiderable experience within the Transport Sector or similar contracting environment including experience liaising with investors as well as end service customersExcellent financial acumen with experience of running P&L consisting of multiple clients / stakeholdersExcellent presentation, influencing and motivation skillsInspirational servant leader with experience of working collaboratively with a multi-disciplinary team in a matrixed organisationMember of BIFM, appropriate FM or Technical qualificationsExperience in CAFM, Finance and Intranet HR / Payroll SystemsProactive and enthusiastic Team Player that brings out the best in othersPossesses MS office (word, excel and PowerPoint) skillsHealth and Safety aware in all aspects of the businessHighly customer focused with a capacity to learn and progressVisibly demonstrates a “Can Do’ attitude that encourages team participationA “problem solver” with ambition to achieve…