Receptionist

Receptionist Contract: Professional Services, Production & Technology Location: Edinburgh, EH12 9DH Hours of work: 35 Working Pattern: Monday – Friday, 08:30 – 16:00 Contract Type: Permanent Hourly Rate: £13.45 Are you a confident and customer-focused individual with a passion for delivering exceptional front-of-house service? Do you thrive in a busy, professional office where no two days are the same? We are seeking a motivated and proactive Receptionist to join our team, providing a first-class front-of-house experience within a fast-paced corporate environment. This role requires someone who can confidently manage multiple tasks, engage with a wide range of stakeholders, and consistently maintain high service standards. You will play a key role in creating a welcoming and professional environment, supporting both clients and colleagues while ensuring the smooth day-to-day operation of front-of-house services.  The Role Provide a professional and welcoming front-of-house service to clients, visitors, and staff Manage visitor processes, including sign-in, access control, and enquiries Handle incoming calls, emails, and general enquiries efficiently Support meeting room coordination and ensure rooms are prepared to a high standard Carry out ad hoc cleaning tasks to maintain excellent workplace standards Work collaboratively with other service teams (e.g. maintenance, catering, security, post room) Support colleagues with administrative tasks, reporting, and service-related activities Build strong working relationships with stakeholders and service providers to ensure high service delivery About You Confident, professional, and customer-focused with a positive, can-do attitude Excellent communication skills, both written and verbal Ability to engage with a wide range of stakeholders, including senior staff and directors Strong organisational skills with the ability to manage multiple tasks and meet deadlines IT literate, with a good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Professional appearance and approach at all times Strong team player with the ability to work collaboratively across services Previous experience in a similar customer-facing role is desirable The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….