Customer Service Manager

Customer Service Manager Salary: Up to £45,000 DOE +BenefitsLocation: LeedsHrs of Work – Mon- Friday 37.5 The Opportunity We are seeking an experienced and driven Customer Service Manager a business with a proud heritage and a reputation for excellence, supplying premium products to leading retailers including John Lewis. In this pivotal role, you will lead and develop a multi-functional team across customer service, sales support, and administration, ensuring an outstanding end-to-end experience for business customers. Renowned for quality and innovation, the company is also deeply committed to sustainability, embedding eco-friendly practices throughout its operations. This is an exciting opportunity offering genuine career progression with an established and loyal client base. If you are passionate about delivering exceptional customer experiences and inspiring teams to consistently exceed expectations before, during, and after the sale, this role offers the perfect platform. Key ResponsibilitiesLead, coach and develop the customer service team to deliver exceptional service across all communication channelsMotivate and support the team to achieve and exceed KPIs, maintaining the company’s high standardsBuild and nurture strong relationships with key customers, effectively managing escalations and resolving issues promptlyCollaborate with internal stakeholders to ensure a seamless and high-quality customer experienceDrive continuous improvement and best practice, working closely with internal systems and processes (ICS)What We’re Looking ForExcellent communication skills, with the ability to influence at all levelsProven track record of delivering high-quality customer service within a B2B environmentStrong problem-solving skills with a solution-focused approachAnalytical mindset with the ability to interpret customer needs and trendsExperience of managing and developing high-performing teamsConsistent achievement of KPIs and service excellence standardsCollaborative approach with strong stakeholder management skillsWhat’s in It for YouOpportunity to work for a prestigious brand with a strong heritage and premium client baseA key leadership role within a business committed to service excellence32 days annual leave (including bank holidays)Competitive salary up to £45,000 DOEAdditional well-being day dedicated to youLong-term career development opportunities, including international progressionContributory pension scheme and wider company benefitsStaff discountsNext Steps If this opportunity is of interest and you’re ready to take the next step in your career, please apply today. A member of our team will be in touch to discuss your application further….