Technical Support Engineer

Better places, thriving communities. Technical Support Engineer – Marlowe Fire & Security Job Purpose SummaryTo act as a contract dedicated Intruder/CCTV Specialist within the Scottish Power estate. To be responsiblefor 1st line triage on reactive maintenance and scheduling support to the contract to cover both CCTV andIntruder alarm systems UK wide. The Engineer must be competent in all aspects of CCTV including Analogue/IP/ Telemetry. Intruder alarm maintenance and servicing in line with British standards and our clients’specific requirements. Key Responsibilities & Accountabilities• Management of Maintenance Visits• Engagement with engineers to proactively prevent the need for additional site visits• Management of Reactive Fault Calls• Engagement with site to resolve faults at source• Engagement with engineers to proactively prevent the need for additional site visits• Root cause failure and trend analysis of faults• Collate Asset capture on Intruder & CCTV systems on premises• 1st Responder (Remote) to service calls on all types of CCTV and Intruder Systems in line with currentstandards and customer requirements• Plan and respond to routine and re-active call visits in your area during the normal working day• Maintain effective communication with customers and project co-ordinator when planning/completing site visits• Achieve and strive for % KPI completion of services in the calendar month• To fill in all CCTV/ Intruder logbooks with correct, fully informative detail regarding works carried outat time of each visit Person Specification• Technical background in all CCTV system maintenance and fault finding• Technical background in all Intruder system maintenance and fault-finding utilising Galaxy remoteservice desk• Experience of front-line customer contact preferred• Excellent organisational skills• Professional and presentable at all times• Be able to deliver exceptional customer service• Must be able to perform well as an individual as well as part of a team Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….