Location: London
Type: Full-time
Experience: 10+ years of experience; with relevant recent AI experience
Say Hello to Ecommerce OS
At Swap, we’re building the first unified Ecommerce OS; a powerful, AI-driven platform that connects every operational workflow for ambitious ecommerce brands around the world. From real-time inventory intelligence to borderless returns, Swap helps brands simplify complexity, boost profitability, and scale globally.
About The Role
We are seeking an exceptional VP of Engineering to lead the definition and execution of agentic commerce, balancing openness and merchant control. This is a critical executive role for an engineering leader who is a proven talent magnet and an outstanding product operator with a strong track record of delivering business-defining results across both v1 and v.next product portfolios. The role demands platform expertise, a focus on shopper experience, and deep applied AI knowledge to create a smarter, more intuitive commerce ecosystem for merchants and end-users.
You will lead Swap’s talented Engineering organization, shaping our long-term strategy and roadmap. The product suite is broad and includes front-end shopper experiences, shipping and returns solutions, inventory and demand planning, package support, and global governmental compliance which all present significant agentic opportunities for development and exploration.
What You’ll Do
- Leadership: Recruit, build, and develop a world-class, high-performance engineering team, instilling a customer and business first culture.
- Business Impact: Ensure the engineering organization is a core driver of business success, prioritizing projects that maximize commercial outcomes.
- Vision & Strategy: Own and execute Swap’s engineering vision and north star architecture, maintaining an agentic-first perspective that prioritizes impact and minimizes buzzwords.
- Scaling Systems: Successfully build, launch, and scale both B2C and B2B product offerings.
- ROI: Facilitate rigorous prioritization trade-offs with stakeholders to maximize Return on Invested Engineering Time.
- Accountability: Define clear, measurable metrics of success for engineering teams (both product and platform teams) and deliver results against established targets.
- Cross-Functional Alignment: Build and maintain strong cross-functional relationships with Product and Business teams to accelerate innovation and time-to-market.
What We’re Looking For
- Ambitious, curious, and excited to build in an emerging category at a fast paced startup
- History of recruiting and building high talent teams filled with leaders of leaders
- 10+ years in engineering, with exposure to building AI-native or agent-powered products
- Demonstrated customer centric thinking for maintaining alignment with a growing set of products and a rapidly growing engineering organization
- Strong track record taking zero-to-one products to launch AND scaling v.next offerings
- Familiarity with applied AI, conversational interfaces, LLMs, or agent orchestration tools
- Customer-centric mindset feeding business outcomes; you know how to ship solutions to customer challenges that simplify the complex in a delightful way all way staying focused on business outcomes
- Experience leading departments with tech stacks Typescript/JavaScript, using Node.js to architect and create REST and/or GraphQL APIs
- Strong technical experience leading teams in modern front-end Typescript/JavaScript libraries and frameworks such as React.js
- Experience working in commerce or logistics is a plus
Why Join Us?
- A very unique opportunity to change the way a major market functions in the world.
- Leading a truly global team. Swap operates across time zones, markets, and currencies.
- Work with modern tech (AI-powered systems, cross-border APIs, advanced analytics).
- Autonomy with high impact. Your decisions will shape the backbone of ecommerce infrastructure for years to come.
- Equity, ownership, and career growth. We're scaling fast, and we want you on the journey.
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